SPHR and SHRM-SCP-Certified Association management professional with more than 26 years experience working in the not-for-profit association arena. Oversees Human Resources, Customer Service, Information Technology, Operations and Administration functions within the association. Communicates, leads and supports all aspects of Human Resources responsibilities within the association. Ensures and maintains an effective Customer Service program for the benefit of AOAC membership, Proficiency Testing customers, and other stakeholders. Ensures that an effective information systems infrastructure and facility are both available and capable of supporting all AOAC activities in the fulfillment of its mission.
Specialties:
Performance Management systems
Detailed, Effective Communications
Strategic Human Resources advice and counsel to senior management
Compensation Design & Administration
Competitive Employee Benefits Management
Business Continuity Planning